We're Here to Help

Yes, we offer phone support during business hours:

• Sales & General Inquiries: +1 (888) 555-1234 (Mon-Fri, 9AM-6PM PST)
• Emergency Technical Support: +1 (888) 555-5678 (24/7 for existing customers with critical issues)

Before calling: Please have your account information ready, including:

• Domain name or account username
• Invoice number if billing-related
• Error messages or specific details about your issue

Note: For non-urgent issues, support tickets often get faster responses as our phone lines can get busy during peak hours.

Response times vary by contact method and priority:

Priority Levels:

• Critical (Website down, security breach): 15 minutes
• High (Major functionality issues): 30 minutes
• Normal (General questions, minor issues): 2 hours
• Low (Feature requests, non-urgent): 24 hours

If your website is down, follow these steps:

1. Check Server Status - Visit our Server Status page to see if there's a known issue
2. Clear Your Browser Cache - Sometimes the issue is local to your browser
3. Try from Different Location/Device - Check if others can access your site
4. Submit Emergency Ticket - Use the "Emergency" priority when submitting
5. Call Emergency Line - If it's business-critical, call +1 (888) 555-5678

Include in your emergency ticket:

• Domain name(s) affected
• Exact error message (if any)
• When the problem started
• What you were trying to do when it happened
• Any recent changes to your website

Pro Tip: Set up uptime monitoring to get alerts when your site goes down.

Our office is located at:

Office Visits: By appointment only. Please contact us in advance to schedule a meeting.

Datacenter Access: Our datacenter facilities have restricted access for security reasons. Remote hands services are available for dedicated server customers.

Before Visiting:

• Contact us to schedule an appointment
• Bring valid government-issued photo ID
• Be prepared for security screening at the building
• Allow extra time for parking and security procedures

Note: Most support issues can be resolved remotely. We recommend starting with a support ticket before considering an in-person visit.

To report abuse, spam, or other policy violations:

1. Email: Send details to abuse@pdthosting.com
2. Include: Full headers, timestamps, and specific details
3. Submit Abuse Ticket: Use the "Abuse Report" category in our ticket system

What to include in abuse reports:

• Full email headers (for spam)
• IP addresses involved
• Timestamps (with timezone)
• Domain names involved
• Description of the abuse
• Any relevant logs or evidence

Types of abuse we investigate:

• Spam email
• Phishing attempts
• Malware distribution
• DDoS attacks
• Copyright infringement
• Hacking attempts
• Other Terms of Service violations

Response Time: We investigate all abuse reports within 24 hours and take appropriate action in accordance with our Terms of Service.