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Frequently Asked Questions - PDTHosting Company | PDTHosting

Frequently Asked Questions

Find quick answers to common questions about our hosting services

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General Questions
Basic hosting information
Shared Hosting
Beginner-friendly hosting
VPS Hosting
Virtual Private Servers
Dedicated Servers
Enterprise hosting
Domain Names
Registration & management
Billing & Payments
Invoices & subscriptions
Technical Support
Setup & troubleshooting
Security & Backups
Protection & data safety

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Popular Questions

We offer free website migration for all new customers! Here's how it works:

  1. Sign up for a hosting plan with PDTHosting
  2. Submit a migration request through your client area
  3. Provide your previous hosting account details
  4. Our migration team will transfer your website within 24-48 hours
  5. We'll notify you once the migration is complete

For manual migration, you can use FTP to upload files and phpMyAdmin for databases. Our support team can guide you through the process.

We guarantee 99.9% network uptime for all our hosting services. This means your website should be accessible to visitors 99.9% of the time.

If we fail to meet this uptime guarantee, you may be eligible for service credits according to our Service Level Agreement (SLA).

Our infrastructure includes redundant systems, backup power supplies, and multiple network carriers to ensure maximum reliability.

You can monitor our network status at any time on our Server Status page.

Setting up email for your domain is easy with PDTHosting:

Option 1: cPanel Email Accounts
  1. Login to your cPanel
  2. Navigate to "Email" → "Email Accounts"
  3. Click "Create" to add a new email address
  4. Configure email client settings (IMAP/POP3)
Option 2: Webmail Access

Access your email directly through webmail:

  • Visit: https://yourdomain.com/webmail
  • Use your full email address and password
  • Choose between RoundCube, Horde, or SquirrelMail
Email Client Configuration:
  • Incoming Server: mail.yourdomain.com
  • Outgoing Server: mail.yourdomain.com
  • Ports: IMAP: 993 (SSL) or 143 | POP3: 995 (SSL) or 110 | SMTP: 465 (SSL) or 587

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General Questions

Web hosting is a service that allows individuals and organizations to make their website accessible via the Internet. When you purchase hosting from PDTHosting, we provide server space, bandwidth, and other resources needed to store your website files and make them available to visitors 24/7.

Think of web hosting like renting space in a shopping mall for your store - we provide the physical space (server), utilities (bandwidth, power), and security (firewalls, backups) so you can focus on running your website.

We offer three main types of hosting services:

  • Shared Hosting: Perfect for beginners, small websites, and blogs. Multiple websites share resources on a single server.
  • VPS Hosting: Virtual Private Servers offer dedicated resources and more control. Ideal for growing websites and applications.
  • Dedicated Hosting: Entire physical server dedicated to your needs. Best for large businesses, high-traffic sites, and custom applications.

We also offer domain registration, SSL certificates, email hosting, and other add-on services.

Yes! We offer a 30-day money-back guarantee for new customers on shared hosting plans. If you're not satisfied with our service within the first 30 days, you can request a full refund.

Important Notes:

  • Domain registrations, SSL certificates, and setup fees are non-refundable
  • VPS and dedicated servers are not covered by the money-back guarantee
  • Refund requests must be submitted through the billing department

See our complete Refund Policy for more details.

We provide 24/7/365 support through multiple channels:

  • Ticket System: Submit support tickets through your client area (fastest response)
  • Knowledgebase: Hundreds of tutorials and guides for self-help
  • Live Chat: Available during business hours (9am-5pm PST)
  • Phone Support: Available for priority and managed hosting customers

Our average response time is under 30 minutes for technical support tickets and under 2 hours for billing inquiries.

Shared Hosting

Shared hosting is the most economical type of web hosting where multiple websites are hosted on the same physical server, sharing its resources (CPU, RAM, disk space, bandwidth).

Advantages of Shared Hosting:

  • Most affordable hosting option
  • Easy to use with cPanel control panel
  • Includes email hosting, databases, and one-click installs
  • Maintenance and security handled by us

Best For: Small business websites, blogs, personal websites, and portfolios.

Our shared hosting plans allow:

  • Basic Plan: 1 website
  • Plus Plan: Unlimited websites
  • Pro Plan: Unlimited websites

"Unlimited websites" means you can host as many websites as your resources allow. Each website consumes disk space, bandwidth, and server resources. If you're hosting many high-traffic sites, consider upgrading to VPS hosting for better performance.

We use cPanel for all shared hosting accounts. cPanel is the industry-standard control panel that makes managing your hosting easy with features like:

  • File Manager for uploading/downloading files
  • Email account creation and management
  • Database management with phpMyAdmin
  • One-click installers for WordPress, Joomla, etc.
  • Domain and subdomain management
  • Backup and restoration tools
  • Security features and statistics

Access your cPanel at: https://yourdomain.com/cpanel

Yes! We fully support WordPress and offer:

  • One-click WordPress installation via Softaculous
  • Optimized server configuration for WordPress
  • Automatic WordPress updates (optional)
  • WordPress-specific security measures
  • Staging environment for testing (on higher plans)

We also offer Managed WordPress Hosting which includes:

  • Daily WordPress backups
  • Automatic core updates
  • Enhanced security with malware scanning
  • Performance optimization with caching
  • Expert WordPress support

VPS Hosting

VPS (Virtual Private Server) hosting provides dedicated resources on a virtualized server. Unlike shared hosting where resources are shared, a VPS gives you guaranteed CPU, RAM, and storage that's exclusively yours.

Key Features:

  • Guaranteed resources (not shared with other users)
  • Full root access for complete control
  • Choice of operating system (Linux/Windows)
  • Scalable resources that grow with your needs
  • Isolated environment for better security

Best For: E-commerce stores, high-traffic websites, custom applications, and development environments.

Unmanaged VPS:

  • You have full root access and control
  • You're responsible for server management, security, updates
  • We handle hardware, network, and hypervisor issues only
  • Lower cost, ideal for developers and system administrators

Managed VPS:

  • We handle server management, security, and updates
  • 24/7 monitoring and proactive maintenance
  • Performance optimization and troubleshooting
  • Higher cost, ideal for businesses without technical staff

Managed VPS includes: OS updates, security patches, firewall configuration, performance monitoring, and expert support.

Yes! You can upgrade your VPS resources at any time with no downtime. Upgrades take effect immediately.

How to upgrade:

  1. Login to your client area
  2. Go to "Services" → "My Services"
  3. Click on your VPS service
  4. Click "Upgrade/Downgrade"
  5. Select your new plan and confirm

What can be upgraded:

  • CPU cores
  • RAM
  • SSD storage
  • Bandwidth allocation

You'll be billed the prorated difference for the remainder of your billing cycle.

Domain Names

Registering a domain with PDTHosting is easy:

  1. Visit our Domain Pricing page
  2. Search for your desired domain name
  3. Select available domain extensions (.com, .net, .org, etc.)
  4. Add to cart and complete checkout
  5. Configure DNS settings (or use our default nameservers)

Important Notes:

  • Domain registration is typically instant
  • Domain names are registered for 1-10 years (you choose)
  • All domains include free WHOIS privacy protection
  • Domains are non-refundable once registered

Need help choosing a domain? Consider: keep it short, make it memorable, use relevant keywords, and avoid hyphens/numbers when possible.

Transferring your domain to PDTHosting is a straightforward process:

  1. Prepare at Current Registrar:
    • Unlock your domain
    • Get the authorization code (EPP code)
    • Disable WHOIS privacy (temporarily)
  2. Initiate Transfer with PDTHosting:
    • Visit our Domain Transfer page
    • Enter your domain name and authorization code
    • Complete the checkout process
  3. Approve Transfer:
    • Check your email for transfer confirmation
    • Approve the transfer (usually within 5-7 days)

Requirements:

  • Domain must be at least 60 days old
  • Domain must be unlocked at current registrar
  • You must have the authorization code
  • Domain must not be expired or pending deletion

Transfers typically complete within 5-7 days. We'll handle the entire process for you!

Billing & Payments

We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • PayPal: Secure payments through PayPal
  • Bank Transfer: Wire transfers (contact billing for details)
  • Crypto Currency: Bitcoin, Ethereum (select plans only)

Important Information:

  • All prices are in USD
  • Recurring billing is automatic for convenience
  • You can update payment methods at any time in your client area
  • For security, we don't store full credit card details

Need to pay by invoice? Contact our billing department at billing@pdthosting.com.

To cancel your service:

  1. Login to your Client Area
  2. Go to "Services" → "My Services"
  3. Click on the service you want to cancel
  4. Click "Request Cancellation"
  5. Select cancellation type:
    • Immediate: Ends service immediately
    • End of Billing Period: Continues until paid period ends
  6. Provide reason and submit

Important:

  • Back up all your data before cancellation
  • Domain registrations continue until expiration
  • Refunds only apply within 30-day guarantee period
  • Data is permanently deleted 7 days after cancellation

Need help? Contact billing@pdthosting.com before cancelling.

You can update your billing information in your client area:

  1. Login to your Client Area
  2. Go to "Billing" → "Payment Methods"
  3. Click "Add New Payment Method" or edit existing
  4. Enter new payment details
  5. Set as default if desired

To update contact/billing address:

  1. Go to "Account Details" → "Contacts/Sub-Accounts"
  2. Edit your primary contact information
  3. Update address, phone, and email
  4. Save changes

Important Notes:

  • Keep billing information current to avoid service interruption
  • You'll receive email notifications before payment attempts
  • Failed payments may result in service suspension
  • Contact billing@pdthosting.com for assistance

Still Need Help?

Our support team is ready to assist you with any questions not covered here.

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