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Privacy Policy - PDTHosting Data Protection | PDTHosting

Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: March 15, 2024

This Privacy Policy describes how PDTHosting collects, uses, and shares your personal information when you use our services. We may update this policy from time to time, so please review it periodically.

1. Overview

PDTHosting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pdthosting.com or use our hosting services.

We provide web hosting, domain registration, VPS hosting, dedicated servers, and related services. By using our services, you agree to the collection and use of information in accordance with this policy.

Scope

This policy applies to information we collect:

  • On our website
  • In email, text, and other electronic messages between you and PDTHosting
  • Through our services and applications
  • When you interact with our advertising and applications on third-party websites

2. Information We Collect

We collect several types of information from and about users of our services:

Personal Information

Information that can be used to identify you, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card details, billing address, payment history
  • Technical Information: IP address, browser type, device information
  • Communication Data: Support tickets, chat transcripts, email correspondence
Non-Personal Information

Information that cannot be used to identify you, including:

  • Aggregated usage data
  • Website analytics information
  • Demographic information (when aggregated)
Automatic Data Collection

We automatically collect certain information when you visit our website:

Data Type Examples Purpose
Usage Details Pages visited, time spent, navigation paths Website optimization, analytics
Device Information IP address, browser type, operating system Security, compatibility
Location Data General location (country/city) Service localization, compliance

3. How We Use Your Information

We use the information we collect for various purposes:

Service Provision
  • Create and manage your account
  • Process payments and invoices
  • Provide customer support
  • Send service notifications
Communication
  • Respond to inquiries and support requests
  • Send important service updates
  • Provide marketing communications (with consent)
  • Send security alerts
Improvement & Analysis
  • Improve our website and services
  • Develop new products and features
  • Analyze usage patterns and trends
  • Monitor service performance
Security & Compliance
  • Prevent fraud and abuse
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Protect our rights and property
Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Contractual necessity: To provide our services to you
  • Legitimate interests: To improve our services and prevent fraud
  • Legal obligation: To comply with applicable laws
  • Consent: For marketing communications and certain cookies

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who provide services on our behalf:

  • Payment processors: Stripe, PayPal (for payment processing)
  • Domain registrars: For domain registration services
  • Email services: For transactional emails
  • Analytics providers: Google Analytics (with anonymized data)

All service providers are contractually obligated to protect your information and use it only for the services they provide.

Legal Requirements

We may disclose your information if required by law, including:

  • To comply with legal process
  • To respond to government requests
  • To protect our rights and property
  • To prevent or investigate possible wrongdoing
  • To protect the safety of our users or the public
Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your information.

Aggregated Data

We may share aggregated, non-personally identifiable information with partners, advertisers, or researchers for business or research purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you.

Types of Cookies We Use
Cookie Type Purpose Duration
Essential Cookies Required for website functionality, user authentication, security Session / Persistent
Performance Cookies Collect anonymous data for website analytics and improvement Up to 2 years
Functional Cookies Remember preferences and settings for enhanced experience Up to 1 year
Targeting Cookies Used for advertising and marketing purposes (with consent) Up to 1 year
Managing Cookies

You can control and/or delete cookies as you wish:

  • Browser Settings: Most browsers allow you to refuse cookies or alert you when cookies are being sent
  • Cookie Consent Tool: Use our cookie consent tool to manage preferences
  • Third-Party Tools: Opt-out tools for specific advertising networks

Note: Disabling cookies may affect the functionality of our website and services.

Do Not Track Signals

Our website does not currently respond to Do Not Track (DNT) signals. However, you can adjust your browser settings to disable certain tracking technologies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Measures
  • SSL/TLS encryption for data transmission
  • Firewalls and intrusion detection systems
  • Secure data centers with physical security
  • Regular security audits and vulnerability testing
Organizational Measures
  • Employee training on data protection
  • Access controls and authentication
  • Data minimization and retention policies
  • Incident response procedures

Data Retention: We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods:

  • Account data: While account is active + 2 years after closure
  • Financial records: 7 years for tax and legal compliance
  • Support communications: 3 years from last interaction
  • Backup data: 30 days for disaster recovery
No Absolute Security

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access & Portability
  • Right to Access: Request copies of your personal data
  • Right to Portability: Receive your data in a structured format
  • Right to Know: Understand how we process your data
Control & Correction
  • Right to Rectify: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict: Limit processing of your data
Objection & Withdrawal
  • Right to Object: Object to certain data processing
  • Right to Withdraw Consent: Withdraw consent at any time
  • Opt-Out Rights: Opt out of marketing communications
Complaints
  • Right to Complain: Lodge a complaint with a supervisory authority
  • Non-Discrimination: Not be discriminated against for exercising rights
How to Exercise Your Rights

To exercise your privacy rights:

  1. Submit a request through our Client Area
  2. Email us at privacy@pdthosting.com
  3. Contact our Data Protection Officer (details below)

We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

PDTHosting is based in the United States. Your information may be transferred to, stored, and processed in countries other than your country of residence.

Primary Locations:

  • United States (primary operations)
  • European Union (backup facilities)

Safeguards: We use appropriate safeguards for international data transfers:

  • Standard Contractual Clauses (SCCs) for EU/EEA transfers
  • Privacy Shield framework (where applicable)
  • Binding Corporate Rules for intra-group transfers
Region-Specific Privacy Laws

We comply with major privacy regulations:

  • GDPR: General Data Protection Regulation (EU/EEA)
  • CCPA/CPRA: California Consumer Privacy Act (California, USA)
  • LGPD: Lei Geral de Proteção de Dados (Brazil)
  • PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Sending an email notification to registered users
  • Updating the "Last Updated" date at the top of this policy

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Material Changes

For material changes that affect your rights, we will provide at least 30 days' notice before the changes take effect. Your continued use of our services after any change constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

General Contact

PDTHosting
J-12, Kazi Nazrul Islam Road, Mohammadpur
Dhaka - 1207
Bangladesh.

Email: privacy@pdthosting.com

Data Protection Officer

Michael Chen
Data Protection Officer

Email: dpo@pdthosting.com

Phone: +8809649403041

Response Times

We strive to respond to all privacy inquiries within 30 days. For complex requests, we may extend this period by an additional 60 days, in which case we will notify you of the extension and reason.

Our Privacy Commitment

Data Encryption

All sensitive data is encrypted both in transit and at rest using industry-standard protocols.

Access Controls

Strict access controls ensure only authorized personnel can access your personal information.

Transparency

Clear communication about how we collect, use, and protect your data.

Legal Compliance

Adherence to GDPR, CCPA, and other global privacy regulations.