Our commitment to customer satisfaction with clear refund guidelines
We stand behind our services with a 30-day money-back guarantee for new customers on shared hosting plans.
At PDTHosting, we're committed to providing high-quality web hosting services. This Refund Policy outlines the terms and conditions for refunds, credits, and cancellations for our services.
By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy in its entirety.
New customers are eligible for a full refund within 30 days of the initial purchase date for shared hosting plans only. To qualify for a refund:
The following services are NOT eligible for refunds:
Domain names are registered with third-party registries and cannot be refunded once registered. SSL certificates are also non-refundable as they are issued by Certificate Authorities immediately upon purchase.
| Service Type | Refund Eligible | Refund Period | Notes |
|---|---|---|---|
| Shared Hosting | YES | 30 days | New customers only, first purchase |
| VPS Hosting | NO | N/A | No refunds, prorated credits may apply |
| Dedicated Servers | NO | N/A | No refunds, setup fees non-refundable |
| Domain Names | NO | N/A | Once registered, domains cannot be refunded |
| SSL Certificates | NO | N/A | Issued immediately, non-refundable |
| Add-on Services | NO | N/A | Includes backups, security services, etc. |
Submit refund request through client area or contact billing department
Our team reviews eligibility based on policy criteria
If approved, refund is processed within 7-10 business days
Refund issued to original payment method
To request a refund, please follow these steps:
Approved refunds are processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment provider:
You may cancel services at any time through your client area:
Upon cancellation, all data associated with your account will be permanently deleted after 7 days. We strongly recommend backing up all your data before requesting cancellation.
You are solely responsible for backing up your data. PDTHosting is not responsible for any data loss resulting from service cancellation. Once data is deleted, it cannot be recovered.
If we fail to meet our Service Level Agreement (SLA) of 99.9% uptime, you may be eligible for service credits as outlined in our SLA, not monetary refunds.
If you believe you have been billed in error, contact our billing department within 30 days of the charge. We will investigate and make appropriate adjustments if an error occurred.
Chargebacks (disputes filed with your payment provider) will result in immediate suspension of all services and a $25 administrative fee. We reserve the right to dispute unjustified chargebacks.
Instead of filing a chargeback, please contact our billing department to resolve any billing issues. Chargebacks incur additional fees and may result in permanent suspension of services.
Services purchased during promotional periods may have different refund terms stated at the time of purchase. Please review promotional terms carefully.
In certain situations, we may issue service credits instead of monetary refunds:
Service credits can be applied to future invoices and expire 12 months from issuance. Credits cannot be converted to cash or transferred between accounts.
For refund requests, billing questions, or cancellations:
We aim to respond to all billing inquiries within 24 hours during business days (Monday-Friday).
Our billing team is here to help. If you have questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us.
Contact Billing DepartmentWe reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
Material changes to this policy will be communicated to active customers via email at least 30 days before they take effect.
By using PDTHosting services, you acknowledge that you have read, understood, and agree to this Refund Policy along with our Terms of Service and Privacy Policy.